Our process adapts to each project’s unique requirements, but typically follows this journey:

We begin by understanding your vision, challenges, and the role MASS might play. This exploratory dialogue — usually a call or email exchange — helps establish project scope and potential.

Once we have a clear understanding of your requirements, we’ll provide you with a project budget and timeline estimate for your review.

Upon approval, we formalise our partnership with appropriate agreements and initial invoicing. Our phased payment structure aligns with project milestones, ensuring alignment and momentum throughout the project.

Every successful project begins with deep understanding. Through collaborative workshops and site analysis, we uncover the nuances of your space, brand, and user needs that will inform our strategic approach.

Armed with insights, we begin the creative process. Whether developing comprehensive wayfinding strategies or focused signage solutions, our design work synthesises brand, architecture, and user experience into cohesive concepts.

We present initial concepts through in-person or video sessions, walking through strategic rationale and design decisions. This collaborative review ensures strategic alignment before refinement begins.

Based on your feedback, we refine and evolve the design solution. This iterative process ensures every element serves both functional requirements and brand expression.

We prepare comprehensive documentation with meticulous attention to typography, materials, and construction details. Every specification is crafted to ensure design intent translates perfectly to built reality.

Whether you’re managing fabrication directly or prefer us to coordinate with our specialist partners, we remain engaged throughout production to maintain quality and design integrity.

For complex projects, we conduct thorough site reviews to ensure every element meets our exacting standards. Any variations are documented with clear recommendations for resolution.